Customer Support Engineer

Location: Stockholm, Sweden

Work type: Hybrid/onsite/remote (open depending on preference)

Company: Natively (https://natively.dev/)

About the company

Our client, Natively, is building an AI-powered platform that turns plain text into fully functional native iOS and Android apps. By automating both frontend and backend, they enable customers to build complete apps without writing code.

They’re growing quickly, and are now looking to strengthen their support function to match their expanding user base.

The Role

We are looking for a Customer Support Engineer to help support and scale their growing customer base.

This is not a traditional support role. The person in this role will work closely with product and engineering, helping users solve technical issues while also improving internal processes.

They will:

• Respond quickly to customer questions and support requests

• Troubleshoot technical issues (e.g. bugs, errors, unexpected behavior)

• Handle operational tasks such as refunds or account-related issues

• Identify patterns in support cases and help improve the product

• Document workflows and help establish clear support processes

• Collaborate with engineers on more complex issues

What they’re looking for

They are less focused on strict requirements and more on finding the right person.

• Some technical background (e.g. studies or experience in engineering, computer science, or similar)

• Comfortable reading error messages and debugging basic issues

• Able to communicate clearly with both users and engineers

• Proactive, structured, and comfortable taking ownership

• Fast learner with a strong problem-solving mindset

Nice to have

• Basic coding experience (Python, JavaScript, or similar)

• Familiarity with web or mobile development

• Experience working with support tools or processes

• Interest in startups and fast-paced environments

Why join them?

• Opportunity to join a fast-growing AI startup at an early stage

• Work closely with product and engineering teams

• High ownership and real impact from day one

• Steep learning curve and broad exposure

Practical details

• Full-time role with high availability preferred

• Stockholm-based is a plus, but not required

• English is the main working language (Swedish not required)

Interested?
Feel free to reach out to zoe.lepluart@ninox-limited.com for more information.